Terms & Conditions

Last updated: 1 September 2026

Welcome to Glora World.

These Terms & Conditions govern your use of the Glora World website and your purchase of products through our online store.

By accessing or using our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or making a purchase.

Glora World is an Australian-owned online jewellery business supplying products to customers in Australia.

1. About Glora World

Glora World sells jewellery and related accessories through our online store.

Our products may include necklaces, earrings, rings, bracelets, bangles, traditional jewellery, anti-tarnish jewellery and other accessories.

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography. Some products may also have minor variations due to their individual manufacture or finishing.

2. Website Use

When using our website, you agree that you will:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Not misuse, interfere with or attempt to gain unauthorised access to the website.

• Not copy, reproduce, distribute or commercially exploit our website content without permission.

• Not use the website for fraudulent, unlawful or unauthorised activities.

We may restrict or suspend access to our website where reasonably necessary, including where we suspect misuse, fraud or unlawful activity.

3. Products and Availability

We make reasonable efforts to ensure that products displayed on our website are accurately described.

However:

• Product availability may change without notice.

• Products may sell out before an order is completed.

• Product images may differ slightly from the actual product.

• Measurements may have minor variations.

• We may correct errors in product descriptions or information where necessary.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund or another suitable solution.

4. Product Care

Jewellery may be affected by water, perfume, cosmetics, sweat, chemicals, moisture and other environmental factors.

We recommend following the care instructions provided with your purchase.

Damage caused by misuse, accidental damage, improper care, normal wear and tear or exposure to substances that may affect the jewellery may not be covered by any voluntary product warranty or return policy.

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

5. Pricing

All prices are displayed in Australian Dollars (AUD), unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and paid for, except where required by law.

We take reasonable care to ensure pricing information is accurate. If an obvious pricing error occurs, we may contact you before processing the order to confirm whether you wish to proceed at the correct price or receive a refund.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order will be accepted when we confirm the order and payment has been successfully processed, subject to these Terms & Conditions.

We may cancel or decline an order in circumstances including:

• The product is unavailable.

• There is an obvious pricing or product information error.

• Payment cannot be successfully processed.

• We reasonably suspect fraudulent or unauthorised activity.

• Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

We accept the payment methods displayed at checkout.

Payments made through our website may be processed by third-party payment providers, including Stripe.

Stripe may collect and process payment and transaction information in accordance with its own terms and privacy practices.

You confirm that you are authorised to use the payment method provided when placing an order.

An order will generally not be processed until payment has been successfully received or authorised.

8. Shipping and Delivery

Glora World currently ships within Australia.

Shipping charges and available delivery options will be displayed during checkout.

Estimated delivery timeframes may vary depending on your location, the delivery provider, public holidays, peak periods, weather conditions and other circumstances outside our reasonable control.

Once an order has been handed to the delivery provider, delivery is subject to that provider's processes and timeframes.

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional delivery charges may apply for re-delivery.

Please refer to our Shipping Policy for further information.

9. Returns, Refunds and Consumer Guarantees

Our returns and refund process is subject to our Returns & Refunds Policy and the Australian Consumer Law.

Nothing in our policies excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

If a product has a major problem, you may have the right to choose between a refund or replacement. For a minor problem, we may be required to repair or replace the product. Other remedies may also apply depending on the circumstances.

A change-of-mind return is separate from your Australian Consumer Law rights and will only be available where Glora World offers such a policy.

10. Promotions and Discount Codes

From time to time, Glora World may offer promotional codes, discounts and special offers.

Unless otherwise stated:

• Promotional offers cannot be combined.

• Discount codes must be entered at checkout.

• Promotions may have specific start and end dates.

• Promotions may be subject to stock or product restrictions.

• Promotional offers cannot be exchanged for cash.

We reserve the right to correct errors or withdraw a promotion where permitted by law.

11. Intellectual Property

All content on the Glora World website, including logos, brand names, product photographs, product descriptions, graphics, designs, text, videos, website layouts and marketing materials, is owned by or licensed to Glora World unless otherwise stated.

You must not reproduce, copy, modify, distribute, publish or commercially use our content without our prior written permission.

12. Customer Reviews and User Content

If you submit a review, photograph, testimonial, comment or other content to Glora World, you confirm that:

• The content is your own or you have permission to provide it.

• The content does not infringe another person's rights.

• The content is not unlawful, misleading, abusive or defamatory.

• The content does not contain malicious software or harmful material.

By submitting content, you grant Glora World permission to use, reproduce and display that content for marketing and promotional purposes, where permitted by law.

We may remove content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms.

13. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, analytics services and other technology providers.

Third-party services may have their own terms and privacy policies.

Glora World is not responsible for the independent practices of third-party services except to the extent required by applicable law.

14. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that:

• The website will always be available or uninterrupted.

• The website will always be error-free.

• All information will always be complete or current.

• The website will always be free from viruses or other harmful components.

We may update, modify, suspend or discontinue parts of the website from time to time.

15. Liability

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot legally be excluded under Australian law.

To the maximum extent permitted by law, Glora World is not responsible for losses caused by circumstances outside our reasonable control.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

16. Events Outside Our Control

We are not responsible for delays or failure to fulfil our obligations where circumstances are beyond our reasonable control.

This may include natural disasters, severe weather, transport disruptions, postal or courier delays, government actions, power or telecommunications failures, strikes, cyber incidents or other unforeseen circumstances.

Where reasonably possible, we will communicate with affected customers and take reasonable steps to minimise the impact.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.

The updated version will be published on our website with a revised "Last Updated" date.

Unless otherwise required by law, the Terms & Conditions applicable to an order will generally be those in effect when the order was placed.

18. Governing Law

These Terms & Conditions are governed by the laws applicable in Australia.

Nothing in these Terms limits any rights or remedies available to consumers under the Australian Consumer Law.

19. Contact Us

Glora World
Australia

Email: [email protected]
Phone: +61 401 256 644
ABN: 34 324 955 853
Website: www.gloraworld.com.au

For questions about orders, products, returns or these Terms & Conditions, please contact us using the details above.

Glora World
Crafted to Shine, Made to Last.